最近訂PXG的桿子要小心，質量可能有點掉漆:PXG product quality issue

最近訂PXG的桿子要小心，質量可能有點掉漆/PXG product quality issue！

4月中訂的PXG木桿終於到客人手上，但東西收到後卻被客人543的。因為桿子有一點刮傷。追查的結果就是在PXG出貨到我的收貨點，拆開箱子就已經是這樣的狀況。所以才會想和大家分享！

和朋友討論的結果就是，東西收到時，其實質量就不是所謂全新。因為桿頭也沒有收縮膜包起來。桿身也沒有保護。還是我們套上塑膠套保護桿身，才重新裝箱寄回台北。在PXG原本的箱子裡就是沒有任何保護。

同時我也確認快遞公司，他們沒有開箱去檢查產品，而這次進台灣海關也沒有被抽檢。所以不會有什麼磨損是在重新裝箱後產生。釐清這個環節也找出問題的發生原因。

PXG在4月開始網站上進行舊款產品對折的促銷，所以也得到大量的訂單。我目前還幫朋友代購一支driver都還沒出貨。PXG有email給我說；Coronavirus的原因，導致出貨延遲。因為PXG公司沒有TM、Callaway、Ping大。老闆也是生意人，要清庫存求生。也是正常策略，但人員沒有到位，質量沒有和品牌形象對等。反而讓客人產生負面經驗。

重點它收運費也比別人貴好幾倍。不愧是PXG，運費也是PXG的等級。一支桿子30美元，2支60美元。平常美國國內一支10到15左右。收得貴也沒有比較快，也沒有好好的包裝！這是對PXG的品牌形象有很大的損害。

對於這問題的解決方式，知道客人抱怨後，我立刻email和打電話到PXG客服討論，他們也接受退款、換貨等服務。我也報告給客人，可以把桿子寄回來我進行退貨流程。也保留PXG的箱子可以進行後續。以下內容是PXG客服的回應。

Hi,

We would be able to replace the club head for you if you want or you can return for a refund. Please let us know what you would like to do.

Thanks,

PXG Info

本文未完，下集請待續。

Last month I ordered two 0811 drivers from PXG, since they have 50% off for old models and my friend wanted to get it then I purchased for him. However, it took about 3 weeks to get it and when the drivers arrived to my friend's hands, he complained.

The drivers' shafts and heads have small scratches and the condition seems not completely brand new with wrapping on the head and shaft. It might be grabbed it from the store demo or display goods to ship for customers.

Since the discount, it certainly pushes the sales from PXG for high volume of the orders and increases the work loading for staff. It takes longer time to get it and less manpower to work. But the quality of the products are harsh and unacceptable.

I know in this period things are hard to control but for the PXG brand image is high end and high price for golfers, you can not lower down your quality and image due to the huge discount. It's impossible to comprise! Now I have told my staff in LA to check the upcoming 0811 driver for my another friend who orders in late of April.

PXG charges shipping fee is higher than other companies, 1 driver costs me 30 bucks and 2 is $60, but it's not well protection for the clubs and not deliver fast as well. It's very PXG style on pricing. That makes me with the experience for negative in overall.

Of course, I called PXG customer service and also email them the situation, they said they can accept the replacement of the club head or return for a refund. That's the best thing in this purchase from PXG. At least they keep the standard of return and refund for all customers. Here is what they replied to me on email.

Hi,

We would be able to replace the club head for you if you want or you can return for a refund. Please let us know what you would like to do.

Thanks,

PXG Info

to be continued....

最近訂PXG的桿子要小心，質量可能有點掉漆/PXG product quality issue！～上集
http://www.peargolf.com/article/%E6%9C%80jindingpxgdeganziyaoxiaoxin%EF%BC%8Czhiliangkenengyoudiandiaoqipxg-product-quality-issue%EF%BC%81%EF%BD%9Eshangji

下集開始。

但客人嫌麻煩！沒有做退貨動作。由於這次的狀況，我也和另一位訂購但PXG還沒有出貨的朋友討論，PXG目前的產品狀況可能不太穩定。所以我要求我的人在收到球桿後會拍照給朋友，讓他確認產品狀況，再決定是否要寄回台灣或退回？

在美國，有時候廠商會把在店裡擺的桿子或demo的桿子拿來做全新的桿子賣。尤其網路，很多網路店家都有實體店面。如果客人沒有抱怨，就過關。有不爽，會被退回來。所以找有良心的店家很重要，也是我一直在文章說，可靠的店家比多少錢重要。

可能最近PXG的訂單大增下，拿店裡的開封產品來出貨。而且在出貨的壓力和人力有限的狀況下，沒有進行相關和完整的產品保護。導致有這個狀況。所以也把這次的經驗和大家分享。至少在美國買東西都可以有退換貨服務。當然在一定的時間內是可以退錢。

如果和我買東西或訂製球桿，我對於問題都會負責。因為我的產品都是直接和原廠採購，但對於代購的產品不是我能控制和直接處理。也只能協助客人來處理。從官網買還會有這樣問題，至少廠商願意處理不會推拖，搞失蹤。

我也建議，在網路上買東西最好可以直接官網買，為了省幾塊錢和小網站或知名度不高的店家買，後面出問題就不容易處理和解決。大公司的退貨機制健全，退回運費也不會購買者負責，只是要拿去快遞的點投遞。很多網站的退回運費是消費者負責，賠的比省的要更多，重要是心情搞得亂七八糟，影響生活就不值得。

I serious doubt that PXG is selling the golf clubs from their stores with display or demo condition for customers in recent orders. Since the order volume is boosting sharply and they might not have enough stock in their assemble line so they collect the parts such as club heads and shafts from the stores to fulfill the shortage.

I know some online stores do the things like that as many online shops have physical stores as well. They sell the clubs with store display or demo condition with brand new prices. If the customer has no complain, they make good deal for that. If complains, they exchange or refund.

The company like PXG should do the honest business for customers, things like that is not equal to the prices and image. I can not accept my product and service got discounted. With such experience, I believe PXG will suffer some downside later on.

If you are purchasing from me for shafts, custom clubs and other goods, I take full responsible to return, exchange or refund. This time I order for my friend and all I can do is to talk with PXG for the situation and try to get things done as best as I can.

The key is to know which part has got the problem? That's all I need to care and work out. As I have been running the overseas purchase services for over a decade and if there is a problem through the whole chain, I have to work it out.

That's why I always tell customers to find the right and reliable suppliers is most important thing instead of small percentage discount you have got. Online ordering becomes part of our daily life and to find the good stores and company to purchase is the job you need to do.

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最近訂PXG的桿子要小心，質量可能有點掉漆/PXG product quality issue！～下集
http://www.peargolf.com/article/%E6%9C%80jindingpxgdeganziyaoxiaoxin%EF%BC%8Czhiliangkenengyoudiandiaoqipxg-product-quality-issue%EF%BC%81%EF%BD%9Exiaji